Frequently Asked Questions

Can I give Syba Signs feedback on products and services

We appreciate feedback on our products and services. We assure you we will treat every request with the utmost respect and care.

Please contact us and one our our friendly team members will be happy to assist you.

What currency do you transact in?

When shopping on all prices are in Australian Dollars (AUD) and are inclusive of GST. Credit card payments are made in Australian dollars.

When shopping on all prices are in New Zealand Dollars (NZD) and are GST free. Credit card payments are made in New Zealand dollars.

When shopping on all prices are in US Dollars (USD) and are tax free. Credit card payments are in US dollars.

Who usually attends your courses?

Syba Academy delegates include teacher librarians, classroom teachers, information professionals, principals, Curriculum and eLearning Coordinators, Heads of Learning Areas and school executives.

For a full list of upcoming courses, dates and locations please visit

Where are Syba Academy courses held?

Syba Academy has held professional development opportunities in Sydney, Brisbane, the Gold Coast, Cairns, Adelaide, Canberra, Port Macquarie, Perth, Auckland, Wellington, Christchurch, and Hong Kong.

Syba Academy will also run professional development opportunities in other locations by arrangement with local network groups or organisations.

A feature of the all new Syba Academy program is professional Online Extension Courses which are accessible by teachers across Australia and internationally. For more information about our online extension courses please visit

For a full list of upcoming courses, dates and locations please visit

What is included in the Syba Academy seminar experience?

Syba Academy offers a professional seminar experience with up to date topics and internationally renowned and qualified speakers. Your registration also includes arrival tea and coffee, morning tea and lunch. Your day pack holds your certificate of attendance, name tag and relevant seminar resources.

What if I can no longer attend a course?

Any cancellation of a Syba Academy course including a seminar, workshop or online learning program will incur a 10% fee. Any cancellation within 7 days of start date will incur the full cost of registration. Name changes within the same organisation are allowed. Please contact us if you have any questions.

I am organising a professional development day and I need speakers, can you help?

Yes, Syba Academy can take the hard work out of organising your next professional development day. Our Academy Speakers Network offers an extensive range of speaker options for your event. For more information please visit our speakers page or contact us for more information.

How many people usually attend your seminars?

Depending on the location our full day seminars attract 100-200 participants.

Can’t find what you’re looking for?

Please contact us if you have any questions regarding our professional development programs and opportunities or if you are looking for a customised program to suit your needs.

Can I cancel my registration?

You may cancel your seminar registration however this will incur a 10% cancellation fee. Cancellations within 7 days of the seminar this will incur the full cost of registration. Name changes within the same organisation are allowed at any time. Please contact us as soon as possible if you need to vary your registration.

Are your courses held in partnership with other organisations?

Yes, Syba Academy collaborates with a number of organisations in order to deliver high quality professional development opportunities. Some of the organisations we have worked with include ALIA Schools, the School Library Association of South Australia, AISWA Libraries, Western Australia School Library Association, School Library Association of Queensland (Northern Queensland), School Library Association of Queensland (Gold Coast) and Australia School Library Association (Tasmania). In New Zealand, Syba has worked with the School Library Association of New Zealand Aeoteroa and the National Library of New Zealand.

Syba Academy has also worked with the NSW Department of Education and Training and various Catholic Education Offices across Australia. Syba’s Guided Inquiry seminars are delivered in partnership with the Centre for International Scholarship in School Libraries (CISSL) at Rutgers University, The State University of New Jersey.

Will my personal information be secure?

Any personal information you provide is stored securely and accessed only for the express purpose of fulfilling services you have requested. Your personal information will at no point be passed onto a third party, unless required to fulfil your order as per your request. For more information please view our privacy policy.

What is your ABN?

50 092 960 024

What if a discount has not been applied to my order?

If you believe a discount should have been applied to your order please contact us with your invoice number and the relevant discount information.

Do you accept purchase orders?

Yes. We will invoice your order and send the invoice with your goods.

Are your courses accredited?

Syba Academy has broad endorsement from the New South Wales Education Standards Authority (NESA). Many of our courses are also accredited with Teacher Quality Institute ACT. Please refer to individual course listings for accreditation status for that course.

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